Our products are delivered in two pre-determined ways as follows:
- Parcel Delivery (i.e. UPS, USPS) to your delivery address. Carrier tracking information will be provided via email once your order ships. Flat rate $18 per order.
- White Glove Truck Delivery for furniture and any items (oversized rugs, art) that exceed parcel carrier shipping weight limits. Items are delivered to your home by appointment to your room of choice, then unpacked and fully assembled. Tracking information will be provided via email once your order ships you will be contacted via phone to schedule your delivery. Please inspect your delivery upon its arrival, provide a signature upon receipt, and refuse any wrong or damaged items. Flat rate $198 per order.
Processing and shipping timeframes vary by product and are specified within each product description. Carrier tracking information will be provided once shipped. In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by email.
Kindly contact us in advance of your purchase if you have any questions about processing or shipping.
We want you to love your purchase! If you are not completely satisfied, kindly let us know and we will work with you to make it right.
We accept returns for items in original packaging and unused condition when requested within 14 days and returned within 30 days of delivery. Please ensure that the item is adequately packaged, tracked and insured. We are not liable for items that are lost or damaged while being returned. In the event that an item is returned in a condition in which it cannot be resold, we will be unable to issue your refund.
Please note: all furniture and rug sales are final. Many products are handmade of natural materials; as such, there may be slight variations and imperfections.
If you receive a wrong or damaged item, please notify us within 24 hours of delivery. We will take care of return and replacement shipping at no additional charge to you.
Refunds are made to the original payment method, less shipping and handling. We will notify you via email when your return is processed. Actual timing of refunded funds varies based on payment method.
Please complete the form below to initiate a return; we will respond to your request within one business day.